CISO Global · Remote (Scottsdale, AZ)

• Lead engineer for 7–10 managed-services clients and escalation resource across roughly 110 others for infrastructure, virtualization, backup, and security issues.
• Co-led ransomware response and recovery for a manufacturing client; helped the team restore roughly 500 VMs during a two-week, multi-system rebuild.
• Led Windows 10 to Windows 11 upgrades across several clients and migrated Windows Server 2008 and 2012 R2 fleets to Server 2019 or newer.
• Designed and quoted Datto SIRIS replacements for aging or failing BCDR appliances and led the technical work for multiple pre-sales efforts.
• Rebuilt ESXi and Hyper-V host clusters and redesigned backup architecture and storage tiers where inherited designs no longer scaled.

Site2 · Clarks Summit, PA

• Supported VMware Horizon applications and desktops for about 250 users across 12 client environments. Managed gold images, ran recomposes, and troubleshot day-to-day issues.
• Ran Cisco switching and routing and Fortinet firewalls at client sites; supported Palo Alto and Cisco ASA at New Jersey and Virginia colocation facilities.
• Deployed and maintained Veeam, Asigra, and Acronis while clients consolidated backup platforms.
• Implemented and documented security controls mapped to CMMC, NIST, and HIPAA for client environments under audit.
• Provisioned and imaged Dell Wyse thin clients and managed fleet policy. Kept environment documentation and diagrams current for on-call handoffs.

FNCB Bank · Dunmore, PA

• Administered Windows Server, Active Directory, Group Policy, SCCM, Intune, and enterprise patching for about 200 users across 18 branches.
• Wrote PowerShell tools for routine administration and bulk changes, saving several hours each week and reducing errors from repetitive work.
• Maintained Citrix XenApp and XenDesktop, including gold image lifecycle and policy.
• Administered the Microsoft 365 tenant for a regulated bank and handled compliance, audit remediation, and tenant security.
• Administered Fortinet firewalls and Cisco switches across the datacenter and 18-branch network.
• Ran Nessus vulnerability scans and phishing simulations, remediated findings, and closed audit items.
• Built custom administration tools in Python and rolled out Duo MFA across the bank.
• Set up and ran ITIL-aligned incident, change, and project management for the IT team.

NetDriven / C3i-Sanofi

• Worked across service desk, application security, and technical support in enterprise and production environments serving tens of thousands of users.
• Worked daily with Active Directory, access management, DNS, enterprise applications, and high-volume incidents.
• Handled escalations and served as a trainer for global support teams.